"The Patrick-Murray Administration thanks the United Way Chapters of Massachusetts for their partnership and
dedication to helping individuals and families across the Commonwealth," said Lieutenant Governor Timothy Murray.
"I encourage residents in need of assistance to contact United Way's 2-1-1 service, a free, 24/7 resource that helps
those in need navigate available services to get them back on their feet more quickly. "Those residents seeking
assistance through 2-1-1 also include returning service members who have been overseas as the recession wound
down. For some their homecoming is proving to be a wake up call to the new economy.
"Unfortunately many returning veterans will be unemployed or underemployed
and they will require help navigating their options within a poor job market,"
Mina continued. "The most common call from returning service members is
about discovering they are no longer employed by their former companies.
While their employers were required to hold their jobs for them during
deployment, there is little consolation when their business has gone bankrupt
or their entire department has been redundant.
"A caller to 2-1-1 will
reach a trained Information and Referral Specialist who
will help them prioritize their needs, explore the options and programs that are
available and make referrals to services that will best fit the caller's needs.
2-1-1 I&R specialists empower callers by educating them about programs so
that informed decisions can be made.
On February 11, 2-1-1 centers across the nation will celebrate National
United Way 2-1-1 Awareness Day to highlight the vital role this service plays in
communities across the nation. Currently, over 86% of the U.S. population has
access to a 2-1-1 service which received more than 16.4 million calls in 2010.
2-1-1 is available to all residents of Massachusetts.