The Massachusetts Emergency Management Agency (MEMA) and the Council of Massachusetts United Ways
(COMUW) have agreed to utilize Mass 2-1-1 as the Commonwealth’s primary telephone information call center during
times of emergency. The easy to remember 2-1-1 telephone number will be utilized as a resource for human service
and public safety/disaster response and planning agencies. It was designed, in part, to reduce the number of
non-emergency calls made to 9-1-1. This new partnership will offer citizens the opportunity for ‘one-stop-shopping’,
with access to vital updated disaster information, numerous post-disaster programs, interpreter services, and call
tracking of caller locations. Mass 2-1-1 will also have the ability to act as the registration site for spontaneous volunteers
and donations from the public during an emergency or crisis.
Mass 2-1-1 was created by The Council of Massachusetts United Ways on behalf of 22 local United Ways serving every community of the Commonwealth. Seven years ago, COMUW embraced the national 2-1-1 program, as established by the Federal Communications.
The Massachusetts Emergency Management Agency (MEMA) is the state agency responsible for coordinating
federal, state, local, voluntary and private resources during emergencies and disasters in the Commonwealth of
Massachusetts. MEMA provides leadership to: develop plans for effective response to all hazards, disasters or threats;
train emergency personnel to protect the public; provide information to the citizenry; and assist individuals, families,
businesses and communities to mitigate against, prepare for and respond to and recover from emergencies, both natural
and man made.