Emergency and Disaster Services

Mass 211 partners with the Massachusetts Emergency Management Agency (MEMA) and local offices of emergency management to provide citizens with critical information and non-emergency assistance before, during and after emergency or disaster events. The Mass 211 Emergency and Disaster Services Line relieves pressure on 9-1-1 and emergency response teams by providing contact center services for citizens needing critical non-emergency public information and referral.


Mass 211 also supports mass transportation services during severe weather or other events by acting as a backup contact center to existing mass transit public information services.